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MOW Frequently Asked Questions

Who is eligible to receive Meals on Wheels?


Individuals 60 years of age or older who are homebound due to an illness or a disability and who are unable to prepare a balanced meal themselves or who have no one available to prepare a meal for them may be eligible for Meals on Wheels. Eligibility is determined on an individual basis.


How does someone sign up for this program?


If you or someone you know would benefit from Meals on Wheels, please contact the appropriate Meals on Wheels Coordinator (see below). The Meals on Wheels Coordinator, after an initial assessment over the phone, will schedule a time when she can meet with the senior in need to determine program eligibility. Program eligibility is determined on a case-by-case basis. Hospital social workers, case managers, doctors and families also make referrals.



  • Billings Program – Jaime          259.9666
  • Laurel Program – Mary           628.7571
  • Worden Program – Phyllis      967.6535


Who delivers the meals and when are they delivered?


Meals are delivered by volunteers each weekday between 10:30 a.m. and 12:00 p.m. Volunteers make sure that the program participants are doing alright. If a change is noted in the participant’s condition, the volunteer immediately contacts the Meals on Wheels Coordinator who then contacts the participant’s family or friends.


Do you need to receive meals five days a week?


Yes, you do need to receive meals five days a week. But you may cancel your meal(s) if you are not going to be home for a day or out of town for several days. If you are just going to be gone during the meal delivery time, you can leave a cooler outside of your door/house and the Meals on Wheels volunteer will leave your meal in your cooler.


How can a meal be cancelled?


If a program participant wishes to cancel a meal, he/she needs to contact the appropriate Meal on Wheels Coordinator as soon as possible. If a meal is delivered and no one is at home, our volunteers and staff will contact family and/or friends of the Meals on Wheels participant. Also, by cancelling a meal that is not needed helps us save money because food will not be wasted.


How long can meals be received?


The Meals on Wheels Program is intended to offer support for as long as is needed. This may be for a short time during an illness, after a hospital stay or for longer periods of time. Once a program participant is able to leave his/her home, he/she will be encouraged to attend a meal site.


How much do the meals cost?


To help us cover the cost of the program, there is a recommended donation of $4.00 per meal.  Even though the Meals on Wheels Program depends on these donations, if a senior is unable to make a $4.00 contribution, he/she will not be denied service.


Program participants may pay the driver on Fridays or wait until they receive a monthly statement, which is mailed between the first and tenth of each month. We encourage you to donate by check in a sealed envelope. Write the check out to Alliance Meal on Wheels. You may give your check to the driver or mail the check to P.O. Box 20895, Billings, MT  59104.


What are the meals like?


Meals on Wheels are nutritious hot meals that are well balanced and low in fat with no added salt. Each meal meets 1/3 of the Recommended Dietary Allowance for older adults. Meals are packaged in sealed trays that can be placed directly in the microwave or conventional oven.


How is the program funded?


Funding for this program is through the Older American Administration, United Way of Yellowstone County, recommended donations by program participants and private donations.