Job Openings

Community Information Specialist

Job Summary:

Closely work with individuals, family members and caregivers by assessing, information and providing assistance necessary for independent living for seniors and the physically disabled.

Scope of Responsibilities:

The Resource Center Community Information Specialist assists seniors, adults with physical disabilities and their families with information and access to long-term support options, including connection to community organizations on a person’s behalf, as appropriate. It is essential to have an understanding of current challenges facing clients as well as compassionate communication skills and a high level of confidentiality. This position requires comprehensive knowledge of Social Security, Medicare and Medicare related health insurance, Medicaid, SSI, SSDI, and other community programs.

Essential Duties and Responsibilities:

• Assist individuals, caregivers, and family members in the surrounding community to determine assistance necessary for independent living, safe and secure housing, financial and informational assistance to enable seniors to make the best of the local services available. This involves consulting on Medicare / Medicaid, assisting with paperwork / application completion, and other needs identified through consultation.
• Obtain and maintain state certified SHIP and I&A Counselor credentials.
• Input client data into data systems.
• Conduct internet information and resource searches.
• Investigate elderly and disabled issues and concerns and contact appropriate agencies to resolve problems.
• Performs home visits to asses participant’s needs and living condition.
• Attends required staff meetings and in-service trainings.
• Communicate and meet with other agencies to learn about other programs available and, as requested, give presentations.
• Must work well under pressure and meet multiple and sometimes competing deadlines. And will, at all times, demonstrate cooperative behavior with colleagues and supervisors.
• Manage Resource Center volunteer specialty programs as assigned
• Confidentiality is essential
• Other duties as assigned

Minimum Qualifications (Experience/Education):

• Bachelor’s Degree in social / human services or equivalent AND
• Two years related work experience with senior citizens
• Strong working knowledge of Microsoft Office Suite
• Good verbal and written communication skills
• Interest in and desire to work with the elderly and disabled
• Ability to work with coworkers, clients and outside agencies in a professional and positive manner
• Must have valid Montana Driver’s license, car and insurance
• Must pass background check

Physical Demands & Working Conditions:

• Sitting and walking
• Frequent use of fingers, hands and arms
• Bending and stooping
• Lift up to 25 lbs. using safety equipment/belts
• Exposed to cold and heat minimal
• Ability to listen and hear and speak clearly
• Respectfully interact with others
• Close, peripheral and distance vision
• Exposure to electrical shock working with office equipment – computers, fax and copier
• Moderate office noise

Substitute Bus Driver

Job Summary:

The Variable Bus Driver provides scheduled/as needed transportation from rural communities to Billings following policies established by the Adult Resource Alliance. The Substitute Bus Driver position fills-in for the Laurel Bus Driver and/or Bulk Food Delivery Driver. The Substitute Bus Driver operates a mini bus/van, transporting to and from pre-scheduled destinations within the Laurel and Billings areas, pick-up and delivery of food (Senior Meal Program for Billings area meal sites) The Bus Driver is responsible for the safety of passengers, the vehicle, and assuring proper maintenance of the bus/van.

Essential Duties and Responsibilities:

Laurel Bus Driver

• Provides transportation services during regularly scheduled hours to / from Billings or in the Laurel Community to senior individuals following established policies and procedures by Adult Resource Alliance.
• Communicates with City of Laurel dispatcher on pick-up, transfer and drop-off of passengers.
• Provides boarding and de-boarding assistance including wheelchair passengers, passengers using walkers and other mobility assisting devices; takes appropriate measures to assure secure and safe transport of passengers.
• Accepts and processes donations according to Adult Resource Alliance’s Transportation Program and City of Laurel policies and money handling procedures.
• Completes daily vehicle inspection to include bus service logs:  checking tires, oil, other lubricants, water levels, lights, fuel, and washing and keeping the vehicle clean and orderly inside and out. Report all routine and non-routine maintenance and mechanical issues to supervisor.
• Abides by all local, state, and federal traffic laws, as well as City of Laurel’s and Adult Resource Alliance’s policies and procedures; operates the vehicle in a safe manner and demonstrates extra care and caution while driving during inclement weather conditions.
• Implements emergency plan in the event of an emergent situation.
• Completes Daily Log of activities, passenger count, and passenger incidents.
• Attends and participates in scheduled staff meetings, and other meetings relating to transportation as requested.
• Maintains confidentiality of passenger information.
• Other duties as assigned by ARA Transportation Manager.

Bulk Food Delivery 

• Operate and maintain the vehicle used for bulk meal delivery for the Senior Meal Program; checks tires, oil, lubricant, water levels, lights, fuel, washes and reports necessary repairs to the supervisor. maintain reports on vehicle maintenance; keep vehicle clean inside and outside; Fuel the MOW deliver van.
• Follows an assigned route and maintains a regular schedule.
• Adheres to acceptable procedures of proper food storage and handling.
• Responsible for packing the appropriate food in containers to deliver to the meal sites in Billings, including double checking to see that all items are accounted for and delivered to the appropriate location; pans from the previous day are picked up and returned to the Billings kitchen.
• Responsible for washing and storing returned pots, pans and containers as needed.
• Relays questions regarding food items are reported to the Lead Cook.
• Must work well under pressure, and meet multiple and sometimes competing deadlines. At all times demonstrate cooperative behavior with participants, colleagues, volunteers, and supervisors.
• Ability to follow written and oral instructions.
• Operates all kitchen and vehicles according to safety and proper usage guidelines.
• Demonstrates extra care and caution while driving during inclement weather conditions.
• Reports all routine and non-routine maintenance and mechanical issues to supervisor.
• Abides by all local, state, and federal traffic laws, as well as Adult Resource Alliance’s policies and procedures; operates the vehicle in a safe manner.
• Maintains confidentiality of participant information.
• Other duties as assigned by ARA Nutrition Director

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Minimum Qualifications (Experience/Education):

• High School Diploma or the equivalent
• A valid unrestricted Montana driver’s license and clean driving record required
• First aid and CPR Certification required (or ability to achieve certification)
• Experience in dealing with the public, preferably senior citizens
• Strong interpersonal skills and communication skills
• Previous minivan experience desirable
• Must pass a national background check
• Comfortable driving assigned van/bus.

Physical Demands & Working Conditions:

• Considerable sitting, reaching, use of arms and hands
• Frequent rotation of neck
• Occasional standing, walking, bending, and stooping
• Occasional, lifting, pushing, and adjusting mobility devices using proper safety equipment; occasional carrying of items up to 20 lbs.
• Occasional exposure to extreme cold and hot due to weather conditions
• Good distance, peripheral and close vision
• Ability to listen and speak clearly